Letting Process Landlords & Tenants in London

1) Finding Out How Much Your Property Is Worth

For Landlords

We begin by having a conversation with the customer to learn about their property, ideal tenants, preferred rent, and any other requirements (pets, furnishing, length of contract, breaks, etc.). We advise our customers on pricing and compliance, so they have a clear understanding of the current situation.

For Tenants

Our experts talk to you about the (budget, area, furnishing, commute, and move-in date). We then match your given requirements with the best available homes, whilst explaining the transport and other amenities of the area.

2) Preparing Your Property

For Landlords

We make sure your property is market-ready

• Safety & compliance: valid Gas Safety Certificate (annual), EICR (electrical, typically every 5 years), smoke alarms and carbon monoxide alarms where required, and an EPC.
• Presentation: light repairs, professional cleaning, and clear photos.
• Paperwork: We gather key documents and agree on your service level (Let Only, Rent Collection, or Full Management).

For Tenants

We’ll explain how the bills work (council tax, utilities, broadband) and what documents you’ll need later (photo ID, proof of income, references). This saves time once you’ve found the right place.

3) Finding Your Tenants

For Landlords

We create a compelling listing, advertise on major portals and our website, and handle all enquiries. We organise block or individual viewings, highlight your property’s best features, and provide feedback after each viewing so you can track interest.

For Tenants

We book viewings at times that suit you, including evenings or weekends where possible. At each viewing, we highlight key details (appliances, storage, heating type, and broadband options) and address questions about the local area.

4) Making an Offer

For Landlords

We present every offer with the whole picture: tenant details, proposed terms, and timing. We’ll advise on the strength of the offer, market demand, and any key negotiation points so that you can make an informed decision quickly and confidently.

For Tenants

Seen a place you love? We’ll help you submit a clear, written offer that covers rent, start date, length of tenancy, break clause, any requests (for example, professional cleaning or minor works), and whether you require adjustments for parking or furnishings. We’ll explain the holding deposit (capped at one week’s rent) and how it works.

5) Referencing & Right to Rent

For Landlords

We conduct thorough checks and update you as soon as each step is completed. If a guarantor is required, we’ll handle that process too. Our goal is to reduce risk whilst keeping the timeline tight.

For Tenants

Once your offer is accepted, we complete the referencing process. This includes typically ID checks, income verification, a credit check, and, where applicable, a previous landlord reference. You’ll also complete Right to Rent checks (using a passport/ID or Home Office share code). Be accurate and efficient with documents; this keeps everything moving smoothly.

6) Tenancy Agreement

For Landlords

Our agreements are compliant and balanced. We tailor clauses to reflect your instructions (pets, sub-letting, garden care, professional cleaning at the end of tenancy, etc.). Nothing is hidden, and everything is in writing.

For Tenants

We send a clear, plain-English Assured Shorthold Tenancy (AST). It outlines the rent, payment dates, term length, responsibilities for repairs and maintenance, notice periods, and any agreed-upon extras. We’ll walk you through any clauses you’re unsure about before you sign.

7) Payments, Deposit & Protection

For Landlords

We collect the initial funds, register the deposit promptly, and issue all required paperwork to the tenant. This protects you legally and prevents future disputes.

For Tenants

Before keys are released, you’ll usually pay:

• First month’s rent in advance, and
• Tenancy deposit (capped by law at up to five weeks’ rent for most tenancies).

Your deposit is protected in a government-approved scheme. You’ll receive the prescribed information and certificate after move-in.

8) Inventory, Check-In & Keys

For Landlords

We commission a professional inventory and check-in to record the property’s condition. This is essential for fair wear-and-tear assessments and deposit decisions at the time of move-out.

For Tenants

On move-in day, we meet you for check-in, hand over the keys, and share a welcome pack (appliance guides, meter locations, contact details for repairs, bin days, and how to set up utilities). You’ll receive a detailed inventory & schedule of condition with photos. Please review it carefully within the allowed timeframe and report any notes. This document will be helpful at the end of the tenancy.

9) During the Tenancy

For Landlords

With our Rent Collection or Full Management service, we chase arrears, manage renewals, schedule periodic inspections, and coordinate maintenance with clear estimates. You’ll receive statements and updates to keep you informed about what’s happening.

For Tenants

If you would like us to manage the property fully, please contact us for repairs and maintenance. We triage issues quickly, instruct approved contractors, and keep you updated. For urgent matters, we have out-of-hours support. Please report issues early; minor problems are easier to fix whilst they’re small.

10) Renewals or Moving Out

For Landlords

We review market rent and advise on renewal terms, considering notice periods and any planned works. If the tenant moves out, we arrange a professional check-out, manage any dilapidations fairly against the inventory, and get your property ready for the next let with minimal void time.

For Tenants

As the fixed term nears its end, we’ll discuss your options: renew, go to a periodic arrangement, or provide notice and move. If you’re moving, we’ll guide you through checkout standards (cleaning, keys, garden, light bulbs, etc.) to help ensure your deposit is returned swiftly.

11) Fees & What You Can Expect From Us

• Transparent pricing with no hidden add-ons.
• Clear timelines from offer to keys.
• Compliance first: deposit protection, Right to Rent, certificates, and prescribed information issued on time.
• Responsive communication: you’ll always know the next step and who is doing it.
• Fair handling of deposits: based on evidence and the signed inventory.

(If you are a landlord with an HMO or a non-resident landlord, we can also support licensing, selective licensing where applicable, and NRL tax administration. Ask our team for details.)